Terms of Service
Last updated: June 2024
Please read these Terms of Service carefully before using VoKart. By accessing or using our platform, you agree to be bound by these terms. If you do not agree, please do not use VoKart.
1. Acceptance of Terms
VOKART (OPC) PRIVATE LIMITED ("Company", "we", "us", or "our") operates the VoKart POS platform accessible at https://vokart.in and via our mobile applications (collectively, the "Service"). These Terms of Service ("Terms") constitute a legally binding agreement between you ("Merchant", "User", or "you") and VOKART (OPC) PRIVATE LIMITED.
By registering for, accessing, or using the Service, you represent that you are at least 18 years old, have the authority to enter into this agreement on behalf of your business, and agree to be bound by these Terms and our Privacy Policy.
We reserve the right to modify these Terms at any time. Material changes will be communicated via email or in-app notification at least 14 days before they take effect. Continued use of the Service after such changes constitutes your acceptance of the updated Terms.
2. Use of the Service
VoKart grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your internal business operations. The Service is designed for use by retail merchants, kirana stores, and small-to-medium businesses operating in India.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to use the Service only for lawful purposes and in accordance with these Terms. You may not sublicense, resell, or otherwise commercialise access to the Service without our prior written consent.
The Service is provided on a subscription basis. Your access to features may vary depending on the subscription plan you have selected. VoKart reserves the right to update, modify, or discontinue features with reasonable notice.
3. Account Registration
To use VoKart, you must create an account by providing accurate and complete information including your business name, registered mobile number, and where applicable, your GSTIN and business address. You warrant that all information you provide is true, current, and accurate, and you agree to keep this information updated.
Each account is for a single merchant business. Multi-outlet businesses must register each outlet separately or contact us for enterprise arrangements. Accounts may not be shared between unrelated businesses.
VoKart may verify your identity or business details at any time and may suspend your account if verification fails or if we reasonably suspect misuse.
4. Subscription & Payment
VoKart offers monthly and annual subscription plans. All fees are quoted in Indian Rupees (INR) and are exclusive of applicable taxes including GST. Current pricing is available at https://vokart.in/pricing.html and may be updated from time to time.
Subscriptions are billed in advance for the applicable period. Payments are processed via secure payment gateways supporting UPI, net banking, and credit/debit cards. By subscribing, you authorise VoKart to charge your chosen payment method on a recurring basis until you cancel.
Refunds are available on a pro-rata basis for annual plans cancelled within 30 days of purchase. Monthly plans are non-refundable once the billing cycle has commenced. Failure to pay may result in service suspension after a grace period of 7 days. How to cancel, when cancellation takes effect, and how to claim a refund are set out in full in our Cancellation & Refund Policy.
5. Data & Privacy
VoKart processes personal data of you and your customers in accordance with our Privacy Policy, which is incorporated into these Terms by reference. We are committed to compliance with India's Digital Personal Data Protection Act, 2023 (DPDP Act).
You retain ownership of all business data entered into VoKart, including customer records, product catalogues, and transaction history. By using the Service, you grant VoKart a limited licence to process this data solely for the purpose of providing and improving the Service.
VoKart employs industry-standard security measures including encryption at rest and in transit, role-based access controls, and regular security audits. However, no system is perfectly secure, and VoKart cannot guarantee absolute security of your data.
6. Intellectual Property
The Service, including its software, design, text, graphics, logos, and all other content, is owned by VOKART (OPC) PRIVATE LIMITED and is protected by Indian and international intellectual property laws. The VoKart name, logo, and product names are trademarks of VOKART (OPC) PRIVATE LIMITED.
These Terms do not grant you any right, title, or interest in VoKart's intellectual property. You may not copy, modify, distribute, reverse-engineer, or create derivative works based on the Service or its content without our prior written consent.
Any feedback, suggestions, or ideas you provide to VoKart may be used by us without restriction or compensation. By submitting feedback, you assign to VoKart all rights in such feedback.
7. Prohibited Activities
You agree not to use the Service to: (a) violate any applicable law, regulation, or court order; (b) process fraudulent transactions or engage in any deceptive practice; (c) transmit spam, unsolicited messages, or misleading communications to your customers; (d) attempt to gain unauthorised access to the Service, our systems, or other users' accounts; or (e) use the Service in any manner that could damage, disable, or impair its operation.
You may not use the Service to store, transmit, or process content that is unlawful, harmful, defamatory, obscene, or that infringes any third-party rights. VoKart reserves the right to remove any content and suspend accounts that violate this section without prior notice.
Violation of these prohibitions may result in immediate termination of your account and, where applicable, referral to law enforcement authorities.
8. Service Availability & Support
VoKart aims to provide 99.5% uptime for the Service, excluding scheduled maintenance windows which will be communicated in advance. We do not guarantee uninterrupted or error-free operation of the Service.
Customer support is available via in-app chat, email (support@vokart.in), and phone during our published business hours (Monday–Saturday, 9am–6pm IST). Response times vary by plan: Starter plans receive email support within 48 hours; Growth and Pro plans receive priority support within 4 business hours.
VoKart will make reasonable efforts to notify you of scheduled maintenance via email or in-app notice at least 24 hours in advance. Emergency maintenance may be performed without advance notice.
9. Termination
Either party may terminate this agreement at any time. You may cancel your subscription from your Account Settings. VoKart may terminate or suspend your access immediately, without notice, if you breach these Terms, engage in fraudulent activity, or if continued access would violate applicable law.
Upon termination, your right to access the Service ceases immediately. Before your account is closed you may download your business records from the Reports section of the Service (including sales and purchase registers, stock register, customer and supplier ledgers and GST returns) in CSV, XLSX or PDF; for anything those reports do not cover, write to support@vokart.in before termination takes effect. VoKart will retain your data for 90 days after termination before permanent deletion, unless you request earlier deletion in accordance with our Privacy Policy.
Provisions that by their nature should survive termination (including payment obligations, intellectual property rights, disclaimers, and limitation of liability) shall continue to apply after termination.
10. Limitation of Liability
To the maximum extent permitted by applicable law, VoKart and its directors, employees, partners, and agents shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of or inability to use the Service, even if advised of the possibility of such damages.
VoKart's total aggregate liability to you for any claim arising out of or relating to these Terms or the Service shall not exceed the amounts you paid to VoKart in the 3 months immediately preceding the event giving rise to the claim.
These limitations apply regardless of the legal theory (contract, tort, strict liability, or otherwise) and reflect a reasonable allocation of risk between the parties. Some jurisdictions do not allow limitation of liability for certain types of damages; in such cases, our liability shall be limited to the fullest extent permitted by law.
11. Governing Law
These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict-of-law provisions. The United Nations Convention on Contracts for the International Sale of Goods shall not apply.
Any dispute, controversy, or claim arising out of or relating to these Terms, or breach thereof, shall first be subject to good-faith negotiation between the parties for a period of 30 days. If unresolved, disputes shall be submitted to the exclusive jurisdiction of the courts of Bengaluru, Karnataka, India.
Nothing in this clause limits either party's right to seek emergency injunctive relief from a competent court where necessary to prevent irreparable harm.
12. Contact Us
If you have any questions about these Terms, please contact us at:
VOKART (OPC) PRIVATE LIMITED
For privacy-related requests, please refer to our Privacy Policy at https://vokart.in/privacy-policy.html or write to privacy@vokart.in.